Kids Winter Puffer Jackets

Returns Policy

All products purchased from Orchans.com can be exchanged within 14 days of purchase only if The item(s) is faulty, damaged or defective at the time of delivery. The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased. You must notify us within 3 days of delivery by writing to orchanwear@gmail.com or by calling at +92-304-1515016, in case you want to raise a dispute. At Outfitters, we look at each dispute on a case-by-case basis and tries to be fair to both parties. Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at orchanwear@gmail.com, within 14 days of purchase before any claims can be processed. There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following: Exchange request is made outside the specified time frame. The product is damaged because of use. The product has tampered. Anything is missing from the package including price tags, labels, original packing, freebies, and accessories. Undergarments: cannot be exchanged or returned without the original packaging, except for tops and bodysuits. Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually. Fragrances and accessories can only be exchanged if delivered damaged.

Shipping

Free Shipping on all orders over the value of Rs.4000. We charge Rs.199 on all orders under the value of Rs.4000. Orders placed by 12:00 noon (Pakistan Standard Time) will be shipped the same day via Registered Courier Service. Orders received after 12:00 pm will be dispatched the next day. Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day. Delivery time is between 5 to 7 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or our mega sales events. On orders above the value of Rs.15,000 we will need an advance payment. Customer will be contacted for payment information on order confirmation and the account details will be communicated then. The order will only be dispatched after our team confirms the payment being received in the Bank. Orders weighing more than 10 KGs will be charged Rs.50 per extra KG.